Category Archives: Leadership

Peter Voser becomes Chairman of Europe Delivers

LONDON, 3-Sep-2021 — /EPE MANAGEMENT NEWS/ — Xynteo today announced that Peter Voser, Chairman of ABB Ltd., has agreed to serve as Chairman of Europe Delivers, a purpose-driven partnership that helps businesses and governments find new ways to grow while tackling planet-wide societal and environmental problems that are too big, too expensive, and too complex to pursue alone.

Voser succeeds outgoing Europe Delivers Chairman Henrik Henriksson, who after 23 years at Scania and more than five as CEO, now leads H2Green Steel. Voser has been Chairman of ABB since 2015 and is currently also Chairman of PSA International and the St Gallen Foundation for International Studies. He serves on the boards of IBM and Temasek and was previously CEO of Royal Dutch Shell.

“As one of the most accomplished executives in Europe, Peter is the right person to lead Europe Delivers into the future”, said Osvald Bjelland, who as founder and president of Xynteo created the consortium in 2018. “With Peter at the helm, I am confident we will achieve more momentum behind our critical and urgent mission to create a new kind of growth. We will work to shape leadership and cultures that think and act differently; to create innovative, regenerative business models to compete and grow in new ways; and to embrace radical cross-sector, cross-border collaboration to tackle systemic challenges”.

Peter Voser said: “I am excited and honoured to join the other leaders in the Europe Delivers movement, because I know that building a more sustainable future requires businesses to collaborate across industries and geographies. Our continent has a wealth of technology know-how and a pool of trained talent, so we have to ensure that these excellent attributes are further enhanced to ultimately benefit our environment and society as a whole”.

Europe Delivers now counts as partners nine prominent multinationals whose leaders share two broad beliefs: first, that businesses must collaborate across industries and sectors to speed Europe’s transition to a net-zero, socially just, competitive growth model; and second, that, despite its own challenges, Europe’s track record of enterprise, innovation, international cooperation, environmental stewardship and social fairness makes it an increasingly important source of leadership on the world stage.

The Europe Delivers partners include DB Schenker, Manpower Group, Mastercard, Scania, Shell, Tata Sons, Verizon, Yara, and now ABB. The coalitions partners all join a collaborative effort to incubate and advance projects and new coalitions that are sustainable and potentially scalable. For instance, Mastercard is building a financial services safety net for workers in the gig economy; and Yara, Shell, Scania, and DB Schenker are collaborating to advance the biofuel economy in Europe.

Bjelland also expressed his gratitude to Henriksson for his chairmanship of Europe Delivers. “Starting a new consortium with member companies spread across industry sectors and time zones takes commitment, and Henrik played a pivotal role in helping Europe Delivers achieve the lift it needed to succeed. Henrik is now blazing a new trail, and I wish him the best with H2 Green Steel”.

SOURCE: EuropaWire

Louis Lehot Talks About Successful Leadership & Beyond

Palo Alto, California, USA, 2020-Aug-17 — /EPR MANAGEMENT NEWS/ — Louis Lehot, the founder of L2 Counsel, P.C., talks about his seven habits to being a better leader, especially when everyone is remote and distributed.

We sat down with Louis Lehot, the founder of L2 Counsel, P.C., and talked to him about his seven habits to being a better leader, especially when everyone is remote and distributed.

Louis Lehot

Louis Lehot is a corporate, securities, and M & A lawyer. His clients are public or private companies, financial sponsors, venture capitalists, investors, investment banks, in forming, financing, governing, buying, and selling companies.

According to Louis Lehot, here are some of the leadership qualities that good leaders strive towards:

Have Vision: Good leaders have a vision and purpose. They share their vision with their followers. A great leader explains why they are moving the team in one direction or another, shares their strategy and includes others in their action plan to achieve the desired goal.

Be understanding of evolving circumstances: Great leaders have empathy. Unfortunately, many leadership positions follow a dictatorial style failing to make a closer connection with their base. Understanding issues others in your circle have is the first step to become an effective leader.

Be ready to adapt to change: Covid-19 has thrown us for a loop, but as they say, when the going gets tough, the tough get going. Great leaders follow this rule. They are resilient, have a positive attitude, and rally their followers. Great leaders also focus on solutions, not problems.

Strong EQ: Good leaders understand people, connect with people emotionally, and understand the problems of others. Emotionally intelligent leaders have a higher degree of social awareness, more effective communication styles, and are good at resolving conflicts. Leaders who have EQ not only handle conflict in a better way, but also play an essential role in conflict resolution.

Inspire Others: Probably the most challenging job for a leader is to persuade others to see things as they do. They also know you inspire others by setting a good example. When the going gets tough, people look to see how leaders react to the situation. As a leader, thinking positive and a positive approach should be visible, inspiring others through your actions.

Louis Lehot Trusted Corporate and M&A Lawyer

Decision-Making Capabilities: Many leaders have a futuristic vision; great leaders can make the correct decision at the right time. Decisions in any situation will have a profound impact on others’ lives, which is why a leader should think long and earnestly before acting. Once the decision is made and executed, stand by it.

Accountability: When it comes to responsibility, make sure that you are accountable for what you are doing. Good leaders are self-aware, realize their mistakes, and work diligently to improve. Holding themselves responsible for their actions goes a long way in creating a sense of responsibility among your staff. It will serve as an example so that they go about the business more seriously.

Louis Lehot is the founder of L2 Counsel. Louis is a corporate, securities, and M & A lawyer. He helps his clients, whether they be public or private companies, financial sponsors, venture capitalists, investors, or investment banks, in forming, financing, governing, buying, and selling companies. He is formerly the co-managing partner of DLA Piper’s Silicon Valley office and co-chair of its leading venture capital and emerging growth company team.

L2 Counsel P.C. is an elite boutique law firm based in Silicon Valley designed to serve entrepreneurs, innovative companies, and investors with sound legal strategies and solutions.

Via EPR Network
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Virgin hires private investigators to spy and find out where VIRGINIC employees live in the US. VIRGINIC wins with Virgin twice in the UK

Austin, Texas, 2020-Jun-09 — /EPR MANAGEMENT NEWS/ — Hypocrisy continues. Richard Branson claims to support small entrepreneurs and yet Virgin lawyers attack and destroy small start-ups.

Jolly Santa figure or a Business Bully?

Common sense says that the word ‘virgin’ cannot be owned by one individual or organization. After suing VIRGINIC, will Virgin now go after British Virgin Islands, the country? Or after Madonna for a song “Like a Virgin?”. Welcome to the Jungle where you can hire the most ruthless and manipulative lawyers, shall your deep pockets allow the cost.

Richard Branson, he of the goatee beard, shaggy hair and permanently fixed grin is not a man who needs to worry about money. His personal net worth is as of 2020 approximately 4.2 billion USD according to Google. The Virgin Group had an annual turnover in 2016 of around 25 billion USD. The Group’s business interests extend, to use the legal phrase, ad coelum et ad inferos. For those of us without a Classical education, that means up to heaven and down to hell, from trains on the ground to telecommunications in the atmosphere around us up to commercial space flight, Virgin has many fingers in many pies.

Of the many classes of goods and services marketed under the Virgin name cosmetics is not one of them. In June 2009, Virgin explicitly announced its intent to not use any mark containing the term “Virgin” in connection with the sale of cosmetics, skincare, and beauty products by announcing that it was “moving away from glamorous adventures in this particular retail sector.” A crystal clear statement of intent that stands to this day as Virgin still doesn’t sell cosmetics under the Virgin name and has long abandoned its mark with respect to cosmetics and skincare goods.

Enter stage right VIRGINIC LLC. Virginic was created two and a half years ago and is a startup specializing in mission-based, allergy-free, chemical-free beauty products with “virginic” level of purity, sold strictly through ecommerce channels. Small company with big ethos of superior standards of ingredients purity and ethics, vegan and unprocessed. Despite the fact that Virgin has no current or future interest in goods of this type, and that VIRGINIC is a different brand name than Virgin, Virgin has been aggressively pursuing a frankly absurd and bullying course of action against VIRGINIC for the past 2 years.

The logos of the two companies look nothing alike, the name of VIRGINIC is not similar and no person is going to think their VIRGINIC face cream has anything at all to do with Virgin Atlantic airline. There is no reason for Virgin to maliciously keep trying to destroy a company like VIRGINIC. It poses no threat whatsoever to Virgin’s business interests or to consumers but it is under attack by an army of lawyers in multiple countries, where employees are spied by lawyers, their linkedin profiles invigilated and people straight abused.

This sad state of affairs began when VIRGINIC LLC applied to register their trademark in the UK. In January 2018 the mark was accepted and published in the Trade Marks Journal in respect of Class 03, which covers cosmetics and skincare goods. The UK IPO governmental trademark officer accepted the trademark as it concluded no marketplace confusion nor even similarity. Virgin opposed it despite the fact that it does not sell cosmetics. As any reasonable person would expect, Virgin’s opposition failed, another senior UK IPO specialist decided VIRGINIC wins for a second time on the basis that the average consumer would not make a connection between VIRGINIC chemical-free cosmetics and Virgin Mobile.

However Virgin has massive resources and aggressive lawyers who appealed to the UK Court claiming that the original hearing officer was incorrect and his decision should be overturned. Additionally, aiming to destroy at all cost and against all merits, the lawyers attacked further demanding $50,000 from VIRGINIC.

Thomas M Monagan from Norvell IP, USA, together with Geo Hussey from A.A. Thornton in UK continued by opening more lawsuits in the USs and UK, serving litigation papers to unrelated companies that managers of VIRGINIC used to work for, all to harass the small company to the extreme point so they give up and destroy themselves on Virgin’s request. Virgin also hired a private investigators, as they disclosed to Court in Wyoming, to find out where employees and managers physically live.

In May 2020 same lawyers served VIRGINIC employees lawsuits via their private Linkedin profiles and to random email addresses found on the internet. Such actions could have been a Monty Python sketch, but sadly these days lawyers are apparently allowed to invade people’s privacy.

VIRGINIC stood strong and refused to be destroyed. A fight with multi billion dollar bully can cause significant hardship to any startup in its early stages. While Virgin has the resources to indulge in frivolous and harassing court cases, VIRGINIC does not.

This could bring any other company to its knees, halting operations and causing the lay offs of valuable and experienced staff, impacting the company and making its people jobless. Malicious lawyers applying a technique of continued harassment to burden financial resources of a smaller company and take an emotional toll on its staff is a technique called bullying. Where VIRGINIC should be concentrating on growing and developing its allergy-free and ethically-sourced products, which could change the face of the beauty industry, it is instead being forced to fight for its very survival even though it has done nothing against Virgin whatsoever.

Virgin’s lack of good faith and attempts of its lawyers to harass and destroy is even more clear looking at Virgin’s long history of trademark abuse. Even a cursory search of online sources will reveal multiple examples of trademark abuse and bullying small start ups.

Via EPR Network
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Consultancy Partnership Revolutionizes Agile Project Management

ORLANDO, FL, USA, 2019-Mar-21 — /EPR MANAGEMENT NEWS/ — Project management magic is certain to take place when two industry leading agile coaching and consulting companies join forces to bring world-class services to organizations of all sizes and types. AgileDad founder and president, V. Lee Henson explains, “Our partnership with ClarityMinded Consulting is nothing less than a perfect match. This agreement allows us to work even more closely with existing and new clients to provide both technical and non-technical agile project management solutions.” As agile project management continues to prove itself to be the premier solution for all types of products and projects, organizations are saving money by building the right high quality products and services to meet the ever-changing needs of their end consumers. Chuck Ludwigsen, founder of ClarityMinded Consulting adds, “Lee Henson and his team at AgileDad set a new bar in equipping individuals and teams to succeed in the agile landscape. We are honored to partner with him as together we empower business professionals to grow and learn.”

Agile project management allows companies to gain better focus on what not to build, thereby affording the chance to have the most qualified teams swarm to limited work in progress and create an expedited feedback loop with the consumer. Business and technology concepts merge using short iterations to accelerate work from ideation, to discovery, delivery, and ultimately release. Alignment of business strategy, customer needs, and relative complexity work item estimates creates an environment helping organizations reduce time to market and focus on building the best product or service solution. Furthermore, agile project management solutions have proven to be an effective way for companies to see substantial cost savings by creating an organizational culture and mindset where innovation is encouraged and the fear of failure is diminished. This leads to innovative solutions at a much lower cost. While Agile is not the silver bullet, one size fits all solution, organizations that embrace the framework can incrementally improve business processes over time and wind up with their own internal agile center of excellence.

AgileDad is proud to provide coaching and training solutions for forty-four of the Fortune 100 companies in industries including: marketing, public relations, entertainment, medical, insurance, banking, finance, investment, retail, government, and technology. Our humanized approach to work and pragmatic approach to process has proven to be a model for long term product and project management success. For more information regarding training and coaching solutions for your organization, feel free to email LearnMore@AgileDad.com.

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Sambor Ryszka resigns from his position as non-executive director of Digi Communications N.V.

BUCHAREST, Romania, 18-Mar-2019 — /EPR MANAGEMENT NEWS/ — We would like to inform the market and our investors that today, 18 March 2019, Mr. Sambor Ryszka, one of the non-executive directors of the Company, decided to resign from his position. Mr. Sambor Ryszka’s stepping down from his role within the Company comes in a context where, while looking for new carrier opportunities, he recently terminated his management position with the Company’s Hungary subsidiaries as well.

Mr. Sambor Ryszka will remain active as a non-executive director of the Company and will be available to finalize any pending commitments until 30 April 2019.

We would like to thank Mr. Sambor Ryszka for his contribution to our group during the past 8 years and wish him all the best in his further professional activity.

The Company commenced a search for a successor who will be proposed on the occasion of the upcoming Company’s general shareholders meeting.

SOURCE: EuropaWire

Dan Ioniță now the fifth member of the board of directors of RCS & RDS S.A.

BUCHAREST, Romania, 12-Mar-2019 — /EPR MANAGEMENT NEWS/ — Digi Communications N.V. (The Company) would like to inform its shareholders and the market that, on 11 March 2019, the general shareholders meeting (GSM) of the Company’s subsidiary in Romania RCS & RDS S.A. (RCS&RDS) approved the appointment of Dan Ioniță as the new non-executive director of RCS&RDS.

Dan Ioniță (aged 40), a co-chief financial officer of the Company and of RCS&RDS, is now the fifth member of the board of directors of RCS&RDS.

The existing members of the board of directors of RCS&RDS are: Serghei Bulgac (President, who is also the chief-executive officer of RCS&RDS), Valentin Popoviciu (Vice-president who, with the occasion of this GSM, has been given executive powers), Mihai Dinei (non-executive member) and Bogdan Ciobotaru (non-executive member).

SOURCE: EuropaWire

DURGA PRAKASH KONE TO DRIVE COMAKEIT’S GLOBAL SALES & ECOSYSTEM STRATEGY AS EVP & HEAD OF GLOBAL SALES

BAARN, Netherlands, 17-Sep-2018 — /EPR Management News/ — coMakeIT strengthened its executive management team through the addition of Durga Prakash Kone, as Executive Vice President & Head of Global Sales. Durga is a seasoned technology professional with an outstanding track record of enabling the success of various globally renowned IT businesses.

Over the past two and a half decades, Durga held senior leadership roles at Tech Mahindra, HCL Technologies, Satyam, and Intelligroup (NTT Data), and was instrumental in scaling their business across North America, EMEA, APJ, and India. His core competencies include Strategic Sales, Business Development, Channel Sales, and building product partner ecosystems. In his previous assignment, Durga played a key role in building the SAP Alliance & Ecosystems business globally for Tech Mahindra.

As EVP & Head of Global Sales, Durga will drive coMakeIT’s Global Sales & Ecosystem Strategy. Speaking on the occasion, he stated:

“coMakeIT is ideally positioned to leverage the challenges and opportunities of digital disruption. With its unique co-creation model of building software IP, and a strong portfolio of product engineering and application modernization services, coMakeIT is on the cusp of exponential growth, and I am excited to be a part of its next phase of evolution.”

With its exclusive focus on serving the continuously evolving needs of software-driven businesses, coMakeIT is relied upon as a strategic partner by numerous innovative software companies from Netherlands, UK, and Australia, in diverse domains including BFSI, Logistics, Fleet Management, ERP, and Education etc. coMakeIT is investing to build and further enhance its capabilities in application modernization, which has enormous potential across varied domains and geographies including ANZ, and North America. coMakeIT also offers advanced capabilities in emerging technologies, which help its customers accelerate their product innovation and reduce the risk of technology adoption.

SOURCE: EuropaWire

Euro Staff Solution: First 2 Employees are on Us

Euro Staff Solution: First 2 Employees are on Us

LONDON, 03-Jul-2018 — /EPR MANAGEMENT NEWS/ — Are you not tired of receiving promotions only for usual, not-so-important things? How many tooth pastes or photo shoots does one need? Ever wonder why the important things in your professional life are not on offer? We asked ourselves the same questions and we think it is not fair to get free stuff only for your personal life. Businesses love freebies as well! We, at Euro Staff Solution, want to balance the ”free offer” market and thus we are offering 2 recruited employees, free of charge for your business.

Because we are good at what we do and we are confident about it, if you are not satisfied by the first two employees, you can end the collaboration. No hard feelings. You risk nothing.

As every offer goes, you have to give something back (in a matter of speaking). So here is the fine-print: you have work with us on a project where we provide you with a minimum of 10 employees. And there is more… we are limiting this offer to a specific time, namely until the end of August 2018.

Now that you have all this information, and information is power, we must ask: what will you do with such power? Will you take advantage of this opportunity or will you just let it pass?

Let us get a few more objections out of the way. You might ask yourself, with so many recruitment and employment agencies out there, why should you choose our services. Here are a few reasons:

  • We have the Experience and Expertise – Euro Staff Solution has been in the recruitment business for over 15 years. During that time we have had over 1,200 successful partnerships with companies from all over the world and finding jobs for over 10,000 people
  • We have the Intelligence – our staff is made of HR experts who are very passionate about what they are doing and have an in depth knowledge of the labour market and jobseeker psychology.
  • We have the Numbers on our side – 92% success rate in placing candidates and over 80% opt to extend the employment contract with their employer
  • We have the Talent Pool – our database has over 450,000 active job seekers. From unskilled workers, maids, constructors to quality managers, our candidates are from all industries and of all experience levels.
  • We give you Quality Guarantees – if you decide that the person chosen does not meet the requirements, within the established warranty period, we will recruit another candidate, with no additional cost for you and in the same conditions set by the collaboration contract.

You might think that hiring us to do the recruiting for you will cost you an arm and a leg. It won’t. We’re not cheap, but neither is the quality of our services. And when you do the math, taking every aspect into consideration, you will see that you are actually saving money if you choose Euro Staff Solution. What business does not appreciate saving money?!

So only one question remains: does your company need new employees? If the answer is yes, complete the registration form found on https://www.eurostaffsolution.com/workforce-now-ew/ and stop wasting time and money!

SOURCE: EuropaWire

PEGGY DEL FABBRO, CEO OF M. DAVIS & SONS, APPOINTED TO WOMEN’S ENTERPRISE FORUM LEADERSHIP TEAM

The Women’s Enterprise Forum Serves as a Strategic Advisor to the Women’s Business Enterprise National Council

Wilmington, DE, 2018-Mar-15 — /EPR MANAGEMENT NEWS/ — Peggy Del Fabbro, CEO of M. Davis and Sons, Inc. has been appointed to 2nd Vice Chair of the Women’s Enterprise Forum, which serves on an advisory capacity for the Women’s Business Enterprise National Council (WBENC), the nation’s largest certifier of women-owned businesses and leader in women’s business development.

The Women’s Enterprise Forum provides opportunities for WBENC-Certified Women’s Business Enterprises (WBEs) to represent the voice of all women’s business enterprises and engage in networking and development activities with other WBEs, member corporations and government entities.

As 2nd Vice Chair of the Women’s Enterprise Forum, Peggy will assist in leading the Forum’s primary initiatives to provide input and feedback on WBENC programs and other matters at the direction of the WBENC Board of Directors. A leader in her company and in her community, Peggy values the opportunity to be involved with WBENC at a national level.

To learn more about the Women’s Enterprise Forum, visit http://www.wbenc.org/womens-enterprise-forum/

About WBENC
WBENC is the largest third-party certifier of businesses owned, controlled, and operated by women in the United States. WBENC partners with 14 Regional Partner Organizations (RPOs) to provide its world-class standard of certification to women-owned businesses throughout the country. WBENC is also the nation’s leading advocate of women-owned businesses and entrepreneurs. Throughout the year, WBENC provides business development opportunities for member corporations, government agencies and more than 14,000 certified women-owned businesses at events and other forums. Learn more at www.wbenc.org

Via EPR Network
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Benevolent Capitalism 4 Day Class by Gary Douglas, Steven & Chutisa Bowman, Dr Dain Heer in Venice, Italy

Houston, USA, May-26-2017 — /EuropaWire/ — Business innovator, Gary Douglas warns, “You cannot afford to ignore the demand for benevolent business.”

International speaker and vocal advocate of Benevolent Capitalism, Mr. Douglas is concerned that many individuals and businesses are stuck in an outdated idea of capitalism, and are failing to adapt their practices to better meet the new consumer mindset:

• 96% of consumers believe it is important for companies to have good social and environmental policies. (Digital Reason)
• 33% of all consumers actively seek out and purchase goods because of responsible corporate practices. (Unilever)
• According to the Unilever CCO, “This research confirms that sustainability isn’t a nice-to-have for businesses. In fact, it has become an imperative.”

Mr. Douglas is teaming up with some of the world’s leading Benevolent Capitalism experts to bring the concept to business leaders and other individuals around the world, through a series of public and live-streamed seminars.

“Capitalism has been relegated to ‘where’s my share of the pie?’ and ‘how I can get what I need when I need it’. This is a very destructive way of manipulating capitalism”, Douglas explains. “Consumers have noticed, and are becoming more particular in their spending choices, as a result.”

“I hear a lot of people say ‘Can capitalism really be benevolent?’ but this is because of the limited points of view business has been operating from recently”, Douglas says. “When capitalism was first created back in the 1700’s, it was supposed to serve the masses; to create more for all of us. In fact, capitalism is really about how to create more money and more possibility in our life.”

“When we return to that viewpoint of more possibility and choice, it becomes a different narrative”, he adds. “Now is the time for all of us to recognize the power of capitalism and how it can be a catalyst for positive change and different possibilities.”

Benevolent Capitalism 4 Day Class

Hosted by Gary Douglas, Steven and Chutisa Bowman, Dr Dain Heer

30 June – 3 July, 2017
Hotel Ca’ Sagredo
Venice, Italy
or via global livestream

More information www.benevolentfuture.com

SOURCE: EuropaWire

BUSINESS OWNERS: KEEP THIS CRISIS CONTROL DIRECTIVES IN YOUR FILES: LESSONS FROM UNITED AIRLINES

San Diego, CA, 2017-Apr-18 — /EPR MANAGEMENT NEWS/ — Every company has a crisis from time to time. If the company is small or medium in size, one crisis can take it off the map. Here are some directives that will get you through your next one; share it with your senior staff and don’t read it ‘after’ the event occurred, this should be in memory lest you compete with United for news space.

1. TRY TO RESOLVE IT WITH SOMETHING THAT COMES EASILY TO YOU, THAT YOUR CUSTOMER VALUES. Whatever business you are in, you get your goods or services wholesale (free flights, even on a standby basis). Try to resolve the problem by offering something that has a high perceived value but is not so dear to you that it creates a large loss. The customer is ‘not’ always right, but the customer can write something about you on Yelp and, as it hurts you more to respond, they will ‘seem’ right to the public, who will only read one side of it all.

2. AVOID CALLING THE POLICE (of any kind) FOR A NON-CRIMINAL INCIDENT. Once you try to make the police force your own, and they step in with people who are trained to control others, you will have alienated your client past the point of no return. Worse yet, if the person flails and touches a police officer, he or she now gets a criminal record thanks to you and believe me, you will pay dearly for that. As stupid goes, this is the most stupid move a company can use against a client when the company is not at threat. A disagreement is never resolved when one party is fully armed and the other is afraid of arrest.

3. SHOW THEM WHO THE MANAGEMENT REALLY IS, AND DEMONSTRATE COMPASSION FOR THE SITUATION. If your story makes it to social media, the first response from the CEO should be an instant public apology. The public needs to think of him or her as a nice, warm, empathetic individual who just had the bad luck of hiring someone who had no common sense. Mistakes happen. The public forgives you. If, on the other hand the CEO makes a bad impression or supports his or her staff, regardless of their poor choices, then people will fear the company and avoid it all costs. Do you understand?

4. DO NOT ANGER A CUSTOMER AND THEN ACCUSE HIM OR HER WITH BEING BELIGIRENT. This is a common tactic used by the police to arrest persons. Lawyers use it at trial all the time. You say something inflammatory, the person reacts, and you try to show the jury how unreasonable they are. This is dangerous behavior. Unless you have the powers of arrest, you shouldn’t do something to further anger your customer. If you have an angry customer, you should do everything you can to get them to a reasonable and calm state. The easiest way to do so: Offer something up front, then dine or have drinks with him or her in a casual manner and work out the rest. Using this system you may create the most loyal customer (who refers you business) when you are finished. People understand errors occur: it’s how you handle them.

5. IF YOU CAN’T SAY ANYTHING EMPATHETIC KEEP YOUR MOUTH SHUT. A client/customer may upset you. They are in a heated state due to what happened. Don’t get offended. Many of them don’t even mean what they say in the heat of the moment. If you can avoid internalizing the person’s comments, try to mentally experience the situation from their point of view. The easiest way to do it is not to think of them, but to think of one of your parents, your spouse, or your best friend having gone through this and how you would respond. Now do this with your client.

6. BE CAREFUL WITH YOUR WORDS AND POSITIONING OF YOUR FIRM.
It’s easy to say and do what you want when you have a golden parachute. However, a corporation’s reputation is largely based on the philosophies of the CEO when it comes to customer service. Remember the corporation took care of you and your family when you were looking for a career or opportunity. Now, it needs ‘you’. Do everything with all the integrity the company deserves, even if you have to bite your lip in doing so.

7. MAKE CONTACT WITH THE AGGRIEVED PARTY ASAP. Call the person, arrange a personal contact and work things out. Do not let it get to the media or to a lawyer’s office. Let the person hear from you and know that you care. The difference it will make is phenomenal. It does not matter that you are on vacation when it takes place or even sleeping. You are better off losing a night’s sleep than months of sleep in the future while your and you company’s reputation are in the balance. Don’t just contact the party, make this up to them. For example, in the United Airlines’ case, I would have put Dr Dao on a private jet asap, with a limousine waiting at the other end. The scenario would have turned out very differently.

8. WORK IT OUT BEFORE IT BECOMES A LAWSUIT.
If a situation is so out of control that a lawyer has been hired or litigation is threatened, resolve it immediately through opposing counsel. Negotiate and work out a settlement or understanding of some sort. Keep the settlement confidential if you have to, or be generous and go public with it; especially if you are in the wrong. The worst thing that can happen in this case is what happened with United Airlines: the lawyer was enjoying free national airtime to say what he wanted.

If a lawyer has been hired, you did not follow the rules above very well. Once the legal game is in play, in will only serve to infuriate the customer more and the legal game is all about sides. At this point, hope the party has a reasonable lawyer as you can no longer directly communicate with the person. Litigation is one of the worst diseases a company can catch, avoid it at all costs.

We hope your next crisis is averted rapidly and wish you the best!

________________________________

Steven Riznyk is the CEO and senior litigator of San Diego Biz Law, a crisis-negotiator, and business strategist who is hired to analyze and resolve complex and crisis issues worldwide. He can be reached at 619-793-4827.

SanDiegoBizLaw.com
Contact: Amanda Berkshire
San Diego: (619) 793-4827
Email: ab@Worldwide-Press.com

Via EPR Network
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Vivier Chief Executive, Luigi Wewege Announces New Book: The Digital Banking Revolution

AUCKLAND, NEW ZEALAND and COLUMBIA, SOUTH CAROLINA and MADRID, SPAIN, 2016-Dec-21 — /EPR Network/ — Luigi Wewege’s latest book, The Digital Banking Revolution, shares his inside perspective on how financial technology companies are rapidly transforming the traditional retail banking industry through disruptive innovation.

In The Digital Banking Revolution, Wewege provides a look at how over the past decade financial service innovations have contributed to a completely new way in which customers are able to bank, threatening the status quo of traditional retail banks, and redefining a banking model which has been in place for generations.

Luigi’s book presents the ways these new technological advancements have facilitated the rapid emergence of digital banking firms and FinTech companies, leading to established banks being forced to swiftly increase their pace of digital adoption to stay relevant, and stop mass client attrition to these agile financial start-ups.

“These threats come at an inopportune time for banks due to mature markets currently experiencing stagnant growth. This coupled with decreasing profit margins due to the competitive pricing of new entrants, and financial customer loyalty becoming ever increasingly more tenuous,” said Wewege.

Supported by numerous illustrations, the book spans a diverse range of topics from big data analytics and mobile payments to the evolving behaviors of financial consumers. The Digital Banking Revolution concludes with Luigi providing his predictions in the book’s final chapter, which is titled The Future of Banking. In this chapter, he outlines how he believes financial services are likely to evolve, and be conducted going forward.

The book is currently available for purchase online at Amazon.com in Kindle and paperback versions, as well as being offered via a number of other major online booksellers. To learn more about the author – Luigi Wewege and his new book, The Digital Banking Revolution, please visit: www.digitalbankingrevolution.com.

ABOUT LUIGI WEWEGE
Luigi is the President and CEO of Vivier Group, a multinational financial group of companies, providing its services worldwide through representation in jurisdictions across Africa, Asia, Oceania, Europe and South America. Outside of Vivier he serves as the Non-executive Chairman of Nikau Global an international trade and development firm, as Partner/Director of Palmetto Global Ventures a bespoke financial management consultancy firm, and is an invited member of Boston, Massachusetts based non-profit the Young Entrepreneur Council. For more information, about Luigi please visit: http://www.luigiwewege.com or alternatively reach him via Twitter @luigiwewege.

Media contact:
Brandon Hopkins
Email: info@digitalbankingrevolution.com
Phone: 803-404-4851
Web: www.digitalbankingrevolution.com

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DAN GRACE JOINS SKILLSTORM AS EVP, OPERATIONAL SERVICES

Expands division to tie tools to ROI for customers

Charlotte, N.C., 2016-Nov-15 — /EPR Network/ — Dan Grace has joined SkillStorm, an international technology services company, as Executive Vice President of the Operational Services Division (OSD). He is responsible for setting the strategic direction of the OSD including service management, monitoring and availability. His experience includes integrating processes and emerging technologies, operational oversight, project execution and tool integration across platforms including ServiceNow, Remedy, Maximo and Service Manager.

In joining SkillStorm, Grace expands the Solutions division to incorporate a services and operations management practice. In this role, he is responsible for strategy, implementation and quality delivery of SkillStorm’s operational services across all customers. SkillStorm’s OSD offers a lean, solutions-oriented model powered by SkillStorm’s Cloud Workforce Solutions (CWS) platform. CWS is a proven alternative solution to OffShore and NearShore sourcing which provides highly skilled technology and operations based resources across the globe.

dan-grace-2-2“Our core clients in the banking and financial services sectors are working to achieve organic growth while dealing with ever-increasing challenges, from regulation and compliance to information security concerns,” says Paul Moura, SkillStorm’s President. “Operational efficiency, driven by effectively implementing today’s service management tools, provides a path that allows clients to deal with those challenges and achieve overall organizational goals while maintaining high service level expectations. Dan’s experience puts SkillStorm in the unique position to provide expert guidance to our
clients in these areas.”

“Service management tools and processes are the foundation for managing the quality of IT and business services. Their impact drives the overall success of any company, enterprise wide,” says Grace. “I’m honored and excited to join SkillStorm as part of the executive leadership team. My goal is to contribute to the continued success of the SkillStorm brand, achieving our company’s vision and exceeding customer expectations.”

Grace has served more than 23 years in managed and operational services executive
leadership roles for companies including Allstate Insurance, eBay’s PayPal division and Bank of America. He holds multiple patents and patent applications in automation, monitoring, integration, knowledge management and more. Grace holds a Bachelor of Science from the University of South Florida and will be based in SkillStorm’s Tempe, Arizona, office.

About SkillStorm
SkillStorm rapidly builds and deploys IT & Operations teams with critical skills in client facilities or in one of our U.S.-based delivery centers. Founded in 2002, SkillStorm specializes in providing services on the leading edge of technology. SkillStorm teams are tasked with executing high-impact projects such as developing applications in agile environments, building mobile apps, harnessing “Big Data’s” potential and strengthening information security efforts for Fortune 1000 and fast-growing tech companies.

SkillStorm is headquartered in Fort Lauderdale, Florida and has offices nationwide: Tempe, Arizona; San Diego and Westlake Village, California; Jacksonville, Florida; Atlanta, Georgia; Chicago, Illinois; Indianapolis, Indiana; New York, New York; Charlotte, North Carolina; Cleveland, Ohio; Pittsburgh, Pennsylvania; McKinney and Plano, Texas; and Richmond, Virginia. Learn more at www.skillstorm.com.

skill-stormFor more information, contact

Andi Zitney
AZitney@SkillStorm.com
480.428.8309

 

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About Me International takes aim at rising employee stress

It costs employers billions of dollars annually.

It’s been called a “global epidemic” by the United Nations’ International Labor Organization.

And it’s a source of miscommunication, employee conflicts, absenteeism, complacency, turnover, low morale, declining productivity and other workplace problems every day at organizations worldwide.

Employee stress is a growing threat to employers, and it’s a threat that is squarely in the sights of About Me International, a provider of workforce evaluation, employee engagement and leadership services.

Joe Kiedinger, president and CEO of About Me International, is leading the Green Bay-based company in its drive to guide organizations in overcoming the negative effects of employee stress.

To assist clients with managing this challenge, About Me International has created the About Me Card. This practical tool is designed to reveal each employee’s inner drive and preferred communication practices—two elements that according to Kiedinger are essential to their fulfillment and effectiveness at work.

Kiedinger says employers can use this tool to minimize if not eliminate misunderstandings and mistreatment, which often are a source of employee stress and can quickly lead to negative emotion and negative energy.

“The danger for employers is that negative energy, if left unchecked and allowed to spread, can have a debilitating impact on an organization’s creativity, innovation and productivity and ultimately impact its bottom line,” Kiedinger says. “Employees can use information from the About Me Card to effectively manage workplace interactions and relationships by literally changing negative emotion to positive energy,”

Kiedinger says that two of the main challenges for employers are to determine whether they wish to invest in solving employee stress and, if they do, how to go about it.

“In recent years, wellness programs have emerged as a way to help employees better manage their health,” Kiedinger says. “However, when it comes to the effectiveness of wellness programs in identifying, managing and overcoming employee stress as well as negative emotion and energy, there is no conclusive data that shows that these programs have a significant, positive and lasting impact on this workplace challenge.”

Richard DuBois, director of business development at About Me International, says the company is experiencing a strong response to the About Me Card.

“We are consistently hearing from employers of all kinds that they have seen enough of the destructiveness of negative emotion and want to address it,” DuBois says. “This tool gives them a practical solution that is generating proven results with organizations including small businesses and mid-size to large corporations, as well as non-profits including schools and health care facilities.”

About Me International has created a white paper, “Wellness and the workforce—are we missing the boat when it comes to managing employee stress?” which provides insights to employers on overcoming negative emotion and energy resulting from unresolved employee stress. The white paper can be downloaded at www.aboutmecard.com/whitepaper

About Me International provides assistance and training to employers with determining their employees’ inner drive and preferred communication practices to support employee engagement and leadership effectiveness. More information is available atwww.aboutmecard.com

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M-CAT Enterprises’ CEO Anyck Turgeon Recognized by World’s Largest Organization of Anti-Fraud Professionals

M-CAT Enterprises (M-CAT) today announced CEO and global security expert Anyck Turgeon has been recognized in the 2013 Anti-Fraud Resource Guide (second edition). The guide is published quarterly by the Association of Certified Fraud Examiners (ACFE), the world’s largest organization of anti-fraud professionals. Selected amongst 65,000 active members, Turgeon is an Austin-based Certified Fraud Examiner (CFE). She has successfully fought white collar crime, globally, with tech innovation for more than 25 years.

TURGEON’S LIFETIME FIGHT AGAINST WHITE COLLAR CRIME:

From an early start in her career, beginning at the Ontario Securities Commission (OSC), Turgeon has upheld technology in the arrest of white collar criminals. It was there she discovered and worked on the largest securities fraud in Canada ‘s history, the Connacher’s Bay Street $1B “bought deals.” The scheme, orchestrated by Gordon Capital Corp. CEO James Connacher, required securities dealers to pay companies in advance for public issues.

Connacher’s mid-size investment firm became one of the heaviest financial hitters, involved in nearly every major takeover deal. Gordon Capital wooed the institutional market by accounting for 15%-70% of daily trading on the Toronto Stock Exchange and setting trading records on the American Stock Exchange. As a result of over-extending its financial position and undercapitalizing loans against massive amounts of securities, Connacher was fined, trading activities were ceased and the firm was brought down to its official disappearance in 1998. Turgeon’s technological expertise led to simultaneous engagements in fraud prevention, detection and resolution at the Toronto Stock Exchange (TSX), Thompson Corporation (TC) and Toronto Dominion Bank/Visa Center.

Turgeon credits her success to learning from the following “best leaders” on how to deter fraud and apply technologies towards prevention: George Olah (OSC), James Bailey (TSX), Joseph Oliver (OSC now Honorable Canadian Minister of Natural Resources), Gil Rémillard (former Quebec Minister of International Relations), Marc Pearl (TC), Bradley Foster (TC) and Kenneth Thomson, owner of Thomson Corporation and founder of the famous law and anti-fraud solutions WESTLAW now sold under Thomson Reuters. Inspired by their guidance, Turgeon turned her focus and career towards gaining mastery of innovative technologies.

Throughout her tech years in the United States – especially in the Silicon Valley and Silicon Hills –Turgeon has continued to improve her technological expertise to successfully help numerous victims recover from a variety of embezzlement and financial misconduct cases. CEO Eddy Coenye and elderly couple CEO Jerry Claar and his wife Roe, for example, were assisted in stopping embezzlers, recovering stolen assets and gaining punitive damages – thanks to Turgeon’s tech innovation and mastery.

Already uniquely qualified as a data management and data warehousing expert, as well as a certified fraud examiner, Turgeon is the first certified female data scientist, crowned last month. Combining her latest expertise and premier executive management training from Harvard University and McCombs School of Business / University of Texas and ongoing SANS training in digital forensics, Turgeon is taking the battle to the front line to change the fight against white collar crime with tech innovation.

“Learning one in three decision makers currently do not feel comfortable with the completeness and validity of the data they use is understandable,” says Turgeon. “The gap, unfortunately, expands for fraud fighters, prosecutors and victims,” she confirms.

As an Inmon-certified data scientist—the most sought after experts worldwide—Turgeon can leverage structured data, big data and other unstructured raw content with textual disambiguation to achieve higher analytical velocity and accuracy.

“By accessing and parsing through up to 80 percent of unutilized corporate data, M-CAT Enterprises can anticipate, identify and eliminate fraudulent activity and security breaches across the enterprise pro-actively as well as help victims secure recovery with much more compelling evidence,” explains Turgeon.

Now at the forefront of shaping the anti-fraud solutions for the twenty-first century, Turgeon and her firm M-CAT Solutions can deliver cutting edge solutions for:

– high-wealth individuals and celebrities concerned about fraud scandals;

– corporate executives and governmental decision makers interested in preventing, detecting and resolving fraud incidents promptly and efficiently;

– venture capitalists, shareholders and board members desiring broader, more efficient and more accurate risk assessments;

– defrauded leaders, retired professionals and other consumer victims requiring stolen asset recovery and seeking punitive damages.

Turgeon has been a member of the International Association of Financial Crime Investigators (IACFI) and serves on ACFE’s advisory board member. To review Turgeon’s featured interview, visit:http://www.mcatenterprises.com/Turgeon_AntiFraudResourceGuide.pdf.

To find out how M-CAT can assist you with fraud challenges call 512-547-1509 or visithttp://mcatenterprises.com/submit-a-case/ and schedule a free 60-minute consultation.

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Inventory Management Specialist Phillip Slater Releases New e-Book The Optimization Trap

In a move that capitalizes on technology’s ability to provide written works through mobile devices and financially supports community philanthropies, The Optimization Trap has been recently released exclusively in digital format. Written by inventory management expert Phillip Slater, the book is now available on Kindle, Kobo, Nook, iPad, Sony, and other e-readers. Mr. Slater’s previous books were published in hard copy by Industrial Press, New York, the world’s oldest industrial education publisher.

Mr. Slater will donate 100% of the proceeds from this e-Book to the Initiate Action Community Fund, a sub fund of The Australian Communities Foundation (ACF), that Phillip and Mercedes Slater established in 2011 to support educational initiatives and causes.  The Australian Community Foundation (previously Melbourne Community Foundation) aims to generate and distribute philanthropic resources to address emerging social issues and to meet the needs of its communities.

“Digitally publishing The Optimization Trap achieves many goals for me: the digital format not only provides readers with more accessibility, but it costs less to purchase. Using a digital format also allows us to channel 100% of the proceeds into our Initiate Action Community Fund which supports various educational causes through ACF,” said Mr. Slater.

Following years of helping companies improve their profit and reduce working capital, Mr. Slater wrote The Optimization Trap to help managers understand why optimization programs often fail to achieve their intended results. The book exposes the pitfalls of optimization programs while offering viable solutions. Based on Mr. Slater’s years of experience in inventory management, he identifies optimization traps and illustrates how to remedy these and achieve peak performance in operations.

“Improving operational outcomes typically involves optimization. It is what managers do. However, sometimes when seeking to optimize, people take actions that, without realizing it, limit both their options and their results. This is what I call the Optimization Trap,” stated Mr. Slater. “How do you make sure that you don’t get caught in the optimization trap and, if you do, how do you get free? This book identifies the key principles to both identify and be free of the ‘trap’.”

Similar to best selling management books such as The Goal, Who Moved My Cheese, and Fish!, The Optimization Trap uses an easy to read narrative style. By using inventory management as the example, Mr. Slater is able to address familiar, realistic everyday scenarios faced by managers and discuss how to apply the principles for avoiding the Optimization Trap. This book speaks not just to inventory managers; its tips and principles are applicable to any situation where managers are seeking to achieve optimal performance in its operations.

For Kindle users, please access the ebook The Optimization Trap via Phillip Slater author’s page at Amazon.com: http://amzn.to/L9npFE

For PDF (PC or Mac), EPUB (iPad, Nook and most ebook readers) please visit:http://bit.ly/L9nusU

For more information about the Initiate Action Community Fund, go to:http://bit.ly/MhynZ1

For video of Mr. Slater summarizing a number of his books, including The Optimization Trap, please visit http://youtu.be/q762uyFFjWs

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eMaint Expands to Florida with New International Office

eMaint Enterprises, LLC, a world leader in on-demand maintenance management systems since 1986, announced recently that it has opened a new office in Estero, Florida. The Florida office is part of eMaint’s international expansion to help support its growing client base in the Southern United States and Latin America.

“This is a very exciting step for us at eMaint,” said Brian Samelson, CEO and President at eMaint. “With our global client base, the opening of our Florida office will help us better support many of our clients with operations overseas. We have clients in Florida and the Southeastern United States as well and are glad to be able to add jobs in that area. Sergio and his team set standards for excellence, and we look forward to growing this team.”

eMaint’s flagship Computerized Maintenance Management Software product, X3 CMMS, is deployed at hundreds of customer sites in 23 countries in 8 languages. Spanish-language product support is utilized by several of eMaint’s clients with bi-lingual software needs.

Sergio Plaut was promoted to Director of International Operations and will be heading up the Florida office and eMaint International. In this position, he will develop strategic markets and grow eMaint’s business across international markets while developing sales and services and providing support for customers across the region.

Prior to his promotion, Mr. Plaut, a Brazilian native with a degree in Engineering, was a consultant working for American companies who wished to do business in Brazil. During his time as a consultant for eMaint, Mr. Plaut, who is fluent in Portuguese, Spanish, and English, translated the eMaint website into Portuguese, provided sales and support services to existing and potential clients in Brazil and participated twice in a National Maintenance Show promoted by the Brazilian Association of Maintenance.

Andre Morige has been hired as an International Support Specialist and will be working with Mr. Plaut in the Florida office assisting in all aspects of eMaint international. Mr. Morige is fluent in English, Portuguese, Spanish. The Brazilian native, who has lived in the U.S. for 16 years, is currently working towards two Bachelor’s degrees in Programming and in Security at Hodges University where he currently resides in Fort Myers, Florida.

Daniel Duran has joined eMaint as a Support Specialist. Mr. Duran who is fluent in both Spanish and English will be helping support the growing base of Spanish speaking customers in the U.S. and Latin America . He provides support to X3 software users as well as acting as a product knowledge resource for internal team members.

“Opening the Florida office is a huge step for this company and I am very happy to be part of it,” said Mr. Plaut. “Heading up the Florida office will give me a chance to cross into other markets and to give more extensive support to our clients in the southern states and Latin America.”

About eMaint Enterprises, LLC
eMaint, the leader in on-demand CMMS solutions, has been providing predictive maintenance and preventative maintenance management software solutions since 1986 and was one of the first CMMS providers to develop a completely web-based “Software as a Service” (SaaS) model for more rapid implementation at a lower total cost of ownership.

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Do You Know How School Prepares You For Success?

All activities that you engage in can be training fields for success. This includes school and all of the activities associated with it including class, extracurricular activities and sports.

The most important aspect of how school prepares you for success is that it teaches you how to learn. In elementary school you learned some of the most important skills of all how to read and write. If you can read and write you can get additional information from books and you can use powerful technologies such as computers and the internet. A person who knows how to read and write has the ability to learn for the rest of his or her life.

School also teaches you how to plan, if you can put together a report you can create a business plan. If you can plan you can organize and apply information.

Socialization and Emotional Intelligence
An equally important example of how school prepares you for success is socialization or emotional intelligence. You can learn how to get along with others, to live and work with them in school. School teaches you vital social skills such as networking and working within the group or organization. It also teaches you how to live and work with those whom you might not get along with.

Through sports and similar activities school teaches you how to strive for a goal and to work with others on a common goal. It also teaches you how to win and lose.

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Increase In Leadership Training For Young Execs Seen

This is in answer to the growing demand for younger, more dynamic managers to fill in the shoes of their older and graying counterparts who are just one step towards retirement. For the young and ambitious, this is the most opportune time to enroll on this program and hone their leadership skills in preparation for a more stable and for many, an exciting future as CEOs.

Statistics reveal that among the present crop of eager young hopefuls impatient to get to the top, it is the more aggressive, and hungrier crop and more driven, thus more likely to develop into good leaders in the race to the top. The training programs offered are available on line, so there is less demand for the trainees in terms of time and effort. The programs offer tips on how to improve individual skills, managerial abilities, personality development, confidence building, decision-making, employee management and the like. While the importance of training programs cannot be overemphasized nor undermined, inherent ability to deal with situations and quick thinking should not be over looked, nor the ability to sustain grace under pressure.

The programs are many and varied. For the young and eager learners, training to be good leaders is a new and exciting world of intensive discovery about individual capacities and strengths as well as weaknesses, as well as getting to know more about people, learning more about their behavior, attitudes, idiosyncrasies and what they want remain hidden from their peers.

These programs are keyed in on young people’s ability to adjust faster than the older colleagues, and fast learning skills. Due to a highly competitive corporate world, more programs are tube din on the unorthodox, and less traveled career paths to challenge the imagination of young minds, and induce their creative and productive juices deal with their competitors.

The training programs target the younger group who think they have what it takes, but are also open to their older peers who also believe that they have more than just being driven and eager, but are more experienced and thus, have an edge over the young trainees.

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Management Training in a Bad Economy

One of the biggest mistakes many organizations make is to cut back on management training and leadership development in a bad economy. These outfits cut the resources for these vital functions at the time when they are needed most.

A company needs trained managers and real leaders most when it is facing difficulties such as falling sales and dwindling resources. Yet many management teams chose not to devote money and resources to efforts to provide these individuals. In many cases, the resources and support for managers are cut even as their workload increases.

Management training programs combined with serious leadership development efforts can help an organization cope with the challenges posed by shrinking, low morale and falling sales. An example of how such efforts can help is generating new ideas.

There are many creative, intelligent and capable people working in every organization. Many of these people have the capability to manage and lead if they are given the tools. A leadership development effort can identity those people while management training can increase their capabilities.

Such efforts save the organization money because it does not have to hire new managers from outside. It also gives the best and most capable workers an incentive to stay with the organization and commit to it its future.

Developing a pool of managers with leadership potential is also a good way to build a foundation for the economic rebound. The companies that do this will have the resources available to hit the ground running and start expanding when the economy starts growing again. History shows us that economic booms usually follow economic downturns.

There will be many new opportunities appearing in the years ahead, new technologies, new industries and new markets will appear. Organizations need leaders that can recognize these opportunities and managers who can take advantage of them. Those that devote resources to management training will reap these rewards.

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