Category Archives: Knowledge Management


San Diego, CA, 2017-Apr-18 — /EPR MANAGEMENT NEWS/ — Every company has a crisis from time to time. If the company is small or medium in size, one crisis can take it off the map. Here are some directives that will get you through your next one; share it with your senior staff and don’t read it ‘after’ the event occurred, this should be in memory lest you compete with United for news space.

1. TRY TO RESOLVE IT WITH SOMETHING THAT COMES EASILY TO YOU, THAT YOUR CUSTOMER VALUES. Whatever business you are in, you get your goods or services wholesale (free flights, even on a standby basis). Try to resolve the problem by offering something that has a high perceived value but is not so dear to you that it creates a large loss. The customer is ‘not’ always right, but the customer can write something about you on Yelp and, as it hurts you more to respond, they will ‘seem’ right to the public, who will only read one side of it all.

2. AVOID CALLING THE POLICE (of any kind) FOR A NON-CRIMINAL INCIDENT. Once you try to make the police force your own, and they step in with people who are trained to control others, you will have alienated your client past the point of no return. Worse yet, if the person flails and touches a police officer, he or she now gets a criminal record thanks to you and believe me, you will pay dearly for that. As stupid goes, this is the most stupid move a company can use against a client when the company is not at threat. A disagreement is never resolved when one party is fully armed and the other is afraid of arrest.

3. SHOW THEM WHO THE MANAGEMENT REALLY IS, AND DEMONSTRATE COMPASSION FOR THE SITUATION. If your story makes it to social media, the first response from the CEO should be an instant public apology. The public needs to think of him or her as a nice, warm, empathetic individual who just had the bad luck of hiring someone who had no common sense. Mistakes happen. The public forgives you. If, on the other hand the CEO makes a bad impression or supports his or her staff, regardless of their poor choices, then people will fear the company and avoid it all costs. Do you understand?

4. DO NOT ANGER A CUSTOMER AND THEN ACCUSE HIM OR HER WITH BEING BELIGIRENT. This is a common tactic used by the police to arrest persons. Lawyers use it at trial all the time. You say something inflammatory, the person reacts, and you try to show the jury how unreasonable they are. This is dangerous behavior. Unless you have the powers of arrest, you shouldn’t do something to further anger your customer. If you have an angry customer, you should do everything you can to get them to a reasonable and calm state. The easiest way to do so: Offer something up front, then dine or have drinks with him or her in a casual manner and work out the rest. Using this system you may create the most loyal customer (who refers you business) when you are finished. People understand errors occur: it’s how you handle them.

5. IF YOU CAN’T SAY ANYTHING EMPATHETIC KEEP YOUR MOUTH SHUT. A client/customer may upset you. They are in a heated state due to what happened. Don’t get offended. Many of them don’t even mean what they say in the heat of the moment. If you can avoid internalizing the person’s comments, try to mentally experience the situation from their point of view. The easiest way to do it is not to think of them, but to think of one of your parents, your spouse, or your best friend having gone through this and how you would respond. Now do this with your client.

It’s easy to say and do what you want when you have a golden parachute. However, a corporation’s reputation is largely based on the philosophies of the CEO when it comes to customer service. Remember the corporation took care of you and your family when you were looking for a career or opportunity. Now, it needs ‘you’. Do everything with all the integrity the company deserves, even if you have to bite your lip in doing so.

7. MAKE CONTACT WITH THE AGGRIEVED PARTY ASAP. Call the person, arrange a personal contact and work things out. Do not let it get to the media or to a lawyer’s office. Let the person hear from you and know that you care. The difference it will make is phenomenal. It does not matter that you are on vacation when it takes place or even sleeping. You are better off losing a night’s sleep than months of sleep in the future while your and you company’s reputation are in the balance. Don’t just contact the party, make this up to them. For example, in the United Airlines’ case, I would have put Dr Dao on a private jet asap, with a limousine waiting at the other end. The scenario would have turned out very differently.

If a situation is so out of control that a lawyer has been hired or litigation is threatened, resolve it immediately through opposing counsel. Negotiate and work out a settlement or understanding of some sort. Keep the settlement confidential if you have to, or be generous and go public with it; especially if you are in the wrong. The worst thing that can happen in this case is what happened with United Airlines: the lawyer was enjoying free national airtime to say what he wanted.

If a lawyer has been hired, you did not follow the rules above very well. Once the legal game is in play, in will only serve to infuriate the customer more and the legal game is all about sides. At this point, hope the party has a reasonable lawyer as you can no longer directly communicate with the person. Litigation is one of the worst diseases a company can catch, avoid it at all costs.

We hope your next crisis is averted rapidly and wish you the best!


Steven Riznyk is the CEO and senior litigator of San Diego Biz Law, a crisis-negotiator, and business strategist who is hired to analyze and resolve complex and crisis issues worldwide. He can be reached at 619-793-4827.
Contact: Amanda Berkshire
San Diego: (619) 793-4827

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More Management press releases Construction Jobs Outpaces Workers Availability

After years of trimming jobs in the wake of the Great Recession, contractors and subcontractors say the pendulum has swung the other way, and now they are looking to hire skilled workers who are no longer available in the job market.

“I said this two years ago, if we have a full-speed recovery in the construction industry, we will not have the available workers to fill the jobs,” said Henry Goudreau, CEO & Founder of HG & Associates, Inc., and “The only way to correct this is by a grassroots effort by contractors in offering training, or convincing high school candidates to take construction training courses. It is in our best interest to start working on this now rather than later.”

To make up the shortfall, builders are training workers themselves, recruiting from outside the area and working with local technical schools on a slate of new training programs expected to begin in the fall.

Goudreau offers a report for contractors on how to increase sales and drive more money to their bottom-line. It is free for contractors by going to
Henry Goudreau is known as the most sought-after business-building coach, speaker, and author for contractors. He is famous for turning around the problem plagued construction business, building profits, freeing up the owner’s time, and streamlining processes that build success, brand, and loyalty.

He offers business-building advice to contractors at his web site, and works with owners mastering and implementing his proven business model. This virtual road map for contractors helps them to build powerful niches and a true understanding of what it takes to be profitable.

Goudreau can be reached at (941) 377-1254.


Contact Info:
Henry Goudreau
HG & Associates, Inc.
5824 Bee Ridge Rd., #316
Sarasota, FL 34233
PHONE: 941-377-1254
FAX: 941-377-8761

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Business-Building Coach Henry Goudreau Warns Contractors Of The Two Huge Hurdles The Construction Industry Has To Overcome Before A Recovery Can Take Place!

Anyone who watches the job market closely knows that the construction sector has been weak in this recovery, and is just starting to show an increase in numbers of employment. Unfortunately, there is another problem rearing its ugly head.

“Contractors have suffered deeply and carried the brunt of this recession of the last six years. In February, employment in construction changed little, just adding less than 15,000 jobs,” said business-building coach to contractors, Henry Goudreau. “However, this is merely the tip of the iceberg. There are two immense hurdles to overcome for contractors, other than finding and employing skilled craftsman,” says Goudreau. “The second killer is financing,” he warns.

While the Federal Reserve and U.S. Treasury rescued major banks amid the 2008 financial crisis to avert major financial chaos, the bailout didn’t help the small lenders. “Their disappearance, along with the lack of lending by the major banks, has left the contractor hanging out to dry.” explained Goudreau.

“There a two huge voids that contractors must find a way to fill,” said Goudreau. “Filling a demand for skilled craftsmen, and finding start-up funding. Both are going to hit the contractor on the side of the head, especially, if the economy picks up speed and momentum, and together, they will stifle any chance for the industry to get back on the right track out of this recession. With that said, contractors have to get their financial house in order so they can fund their work, and find skilled craftsmen. I can help them get a better handle on their business and build their financial ability, but I believe the labor level will have to be addressed at the local school or vocational tech level since so many have left the industry for greener pastures or retirement.”

Henry Goudreau is known as the most sought-after business-building coach, speaker, and author for contractors. He is famous for turning around problem plagued construction businesses, building profits, freeing up the owner’s time, and streamlining processes that build success, brand, and loyalty.

He offers tons of advice to contractors at his web site, and works with owners mastering and implementing his proven business model. This virtual road map for contractors helps them to build powerful niches and a true understanding of what it takes to be profitable.

Goudreau can be reached at (941) 377-1254.

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UK Small Businesses Missing The Trick In Market Research

According to London-based MBA & Company, more than half of the 600 small to medium sized companies surveyed are unaware of how to build their business plan and present it effectively to would-be investors.

In the opinion of one leading company, which helps start-ups and SMEs grow their business, the missing link is the well qualified business school graduate – the MBA.

Daniel Callaghan from MBA & Company comments that “many SME owners are unaware that using MBAs is affordable for their company. It is a wonderful, cost effective and largely untapped resource in the UK ”.

There are several possible reasons for this oversight. The survey found two out of three (61%) SMEs would use MBAs to help build their business strategy but had no idea how to find them.

Additionally, there is a common misconception that the use of MBAs is the preserve of large, cash rich companies. Yet the success of small business in the US proves otherwise.

“In the United States and in the larger business culture, using an MBA from a leading business school or a team of MBAs is second nature.”

Callaghan believes many fledgling companies are failing before they get off the ground because they have not produced an effective and comprehensive business plan. An MBA could change this.

“The MBA brings such huge advantages to a business which is struggling to grow and needs investment and planning. Much more needs to be done to make entrepreneurs aware of this”, says Callaghan.

MBA & Company is also calling on the Government to do more to promote MBAs as a business planning resource. 81 per cent of those surveyed were unaware of the Government’s Enterprise Guarantee Scheme, which is designed to provide funding for fledgling businesses.

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Web Content Management Solutions Are Critical for Modern Day Business

Many organizations have hundreds to tens of thousands of pages of web content, which are becoming increasingly more critical to market competitiveness. Web content management solutions provide an efficient and effective means to make the problem of managing all of an organizations web material far more tractable.

Drupal content management systems (CMS) are open source solutions for addressing the problem of managing web content. Among the many reasons for Drupal’s success, its ability to alleviate technical staff members through the powerful and easy to use platform and its ability to integrate with pre-existing content management systems has made it a popular choice.

May, 2010 – – When it comes to web content management solutions there is no silver bullet. Just as each organization has its own strategic goals and objectives, the various web content management systems on the market provide a broad spectrum of functionality and usability. As a result, it can be challenging to ensure that you are making the right selection for your organization.

For some organizations, a proprietary, out-of-the-box solution, or an out-of-the-box open source solution can work just fine. Other organizations may require varying degrees of tailoring. In either case, a web content management solutions consultant is highly recommended. Since an experienced consultant has worked with a variety of platforms and performed many implementations, that resource can help you reduce costly mistakes, f r o m product selection all the way through implementation.

The Drupal content management systems are exceptionally flexible and provide a solid long term investment opportunity. The drupal cms can be integrated with current systems in order to reduce error and streamline business processes. By reducing manual steps for web publishing, the Drupal CMS improves overall efficiency while reducing burden on technical personnel.

Non-technical personnel can easily manage web content while leveraging the powerful functionality of the Drupal CMS platform. This essentially places the domain of web content into the hands of the content experts. With technical IT personnel liberated to focus on more technical organizational needs the content experts can directly manage blog posts, photo galleries, press releases, video, tagging, e-commerce and searching functionality. With all of these benefits, Drupal content management systems are a compelling choice.

The selection, migration, and implementation of the various web content management solutions is far less risky with the help of a qualified content management consultant. They can help to ensure that the goals of a stronger web-presence, improved website effectiveness, increased workflow efficiency, and organizational consistency are met and/ or exceeded.

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Web Content Management System Implementations by the Experts

The increasing diversity of types of content that can be published to the Web, along with the impact that rich content can make to help organizations present their brands to potential customers, has driven thousands of organizations to improve the way staff can create, manage, and publish content through the implementation of a web content management system. The benefits of Web content management systems include increased overall organizational efficiency, more rapid dissemination of information than previously possible, freeing up technical personnel, and placing content experts into direct control of the organization’s Web presence.

Web Content Management System Implementations by the Experts

Oftentimes, organizations look for consulting expertise to aid in the selection and implement a Web content management system. Professional consultants can assist organizations in selecting the best-fit Web content management system, determining what customizations will need to be done, aid in the proper architecture and implementation of the system, integrate it with other business systems in the organization’s environment, and connect it to 3rd party systems that the organization already uses. Additionally, with expert support, organizations can more easily migrate content to the newer, more appropriate web content management tool f r o m an organization’s pre-existing Web content management system that perhaps didn’t meet the company’s needs. In summary, using Web content management system experts is the best way for an organization to reduce risk and ensure an accurate and timely project conclusion.

May, 2010 – – The effective use of technical personnel is highly desirable for many organizations. Consequently, many organizations choose to employ a competent web content management consultant in order to maximize the impact of a chosen web content management tool.

While the justification for this is different for every organization, there are a number of reasons for arriving at such a decision. A web content management system expert can most effectively reduce the learning curve for technical personnel. Through their experience in the domain, they can also improve the overall vision of the final deployment of the web content management tool.

Among the many different web content management systems available on the market, Drupal has gained popularity among other choices in the market. Drupal implementations provide value f r o m the powerful functionality that is also easy to use by non-technical staff members. This allows the content experts to gain more effectiveness f r o m the website domain while providing technical staff members more time to focus on more technical projects.

Due to the open-source nature of Drupal implementations, organizations are able to migrate their web content management systems f r o m pre-existing content management systems. The result is increased efficiency and a much smoother transition f r o m the prior Web content management tool. An experienced web content management system consultant can also tailor Drupal to meet specific needs. Out of the box, Drupal implementations provide organizations more control over press releases, blog posts, photo galleries, video, tagging, search functions and e-commerce applications.

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Web Content Management System Boosts Productivity

Numerous businesses and organizations have chosen to implement a web content management system rather than use a more manual approach to managing their web content. Much of the value in these types of systems is the ability to transfer responsibility from technical to non-technical personnel. As a result, Web content management systems have improved productivity and helped organizations gain better control over the web domain.

Web Content Management System Boosts Productivity

While there are several different web content management systems available on the market, Drupal is one of the more popular and flexible solutions. The open source platform of Drupal makes it easily tailored to integrate with other business systems and third party applications that an organization uses.

May, 2010 – – There is increased demand for decision makers and executives to make organizational decisions that provide a strong return on investment (ROI). With the right web content management system, an organization can repurpose technical IT personnel from web content responsibility and improve the overall effectiveness of the web content life cycle.

The Drupal content management solution is one of many products on the market. Due to Drupal’s ease of use and powerful functionality, it is among the most popular open-source web content management systems in the World today. Although Drupal is an excellent choice for many organizations, a qualified professional content management consultant is recommended in order to help an organization ensure that Drupal is the right match for that company’s needs.

Much of the value of a content management consultant is in their ability to treat the various content management systems on a level playing field. Additionally, an experienced consultant can act as a catalyst for ensuring that the final implementation provides the greatest ROI. An experienced consultant can provide assistance in request for proposals, request for quotes, translation of technical and proprietary language, implementation, customization, system upgrades, maintenance and any combination thereof.

A given Web content management system may require the creation of a new module, or some tailoring of existing modules, in order to be integrated more seamlessly with pre-existing business systems or third party applications used by an organization. While some hurdles are more difficult than others, a professional consultant can provide time and cost estimates for the desired implementation of the web content management system.

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Web Content Management Solutions Drive Website Success

Efficient and effective websites are in no uncertain terms critical components to businesses and organizations these days. In response to the demand for improved Web presence, a variety of Web content management solutions have helped organizations cross the chasm from ad hoc and time consuming Web content management, to tightly integrated Web content management systems.

Web Content Management Solutions Drive Website Success

While there are many different Web content management systems on the market, Drupal content management systems (CMS) provide a useful open source solution to the needs of many organizations. The ability to tailor and integrate Drupal with pre-existing content management solutions and its accessibility to non-technical users make it an exceptional choice.

April, 2010 – – Choosing among the many Web content management solutions can be a non-trivial task. This is in part due to varying organizational goals, pre-existing systems, system requirements, out-of-the-box functionality, and varying levels of product customizability. When choosing to implement a Web content management system it is highly recommended to obtain help from a knowledgeable Web content management consultant.

A Web content management consultant familiar with Drupal content management systems as well as different proprietary products can provide indispensable value for organizations during part of, or over the course of the entire implementation process. Oftentimes, in-house implementations result in sub-optimal results, primarily due to a lack of expertise with current Web content management solutions. Many pitfalls may be avoided by choosing a content management consultant that is a veteran in the industry.

Drupal web content management solutions may be tailored to integrate with an organization’s current content management system. Additionally, Drupal content management systems are known for their high level of performance and ease of use for the non-technical user. What this means for organizations is that a properly implemented Drupal CMS can eliminate the need for technical personnel to be involved with Web publishing activities.

The advantage of having non-technical personnel managing Web content is that then the content experts can directly manage press releases, blog posts, video, photo galleries, e-commerce, tagging, and searching functionality. In other words with Drupal CMS there is no need to have an IT mediator in-between the content experts and the Web.

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Web Content Management System Implemented by Professionals

The increasing breadth and depth of Web content has driven many organizations to implement a Web content management system that is capable of liberating technical staff, empowering content experts, and achieving greater organizational efficiency. While there are several drivers that urge decision makers to improve the manageability of Web content, many organizations are pleasantly surprised when the final implementation exceeds expectations.

Web Content Management System Implemented by Professionals

A well-implemented Web content management tool can make transitions from pre-existing content management systems seamless. Oftentimes, the mission critical status of the project requires professional consultants to ensure the right product selection, custom tailoring, efficient data population, a robust implementation, and third party support.

April, 2010 – – Most organizations are filled with highly competent technical staff members. However, because there is a great range of systems and technical areas, many organizations choose to employ a competent Web content management system consultant in order to more efficiently implement a Web content management tool.

There are several reasons justifying such a decision. A Web content management system expert can easily bring experienced staff members up to speed with the current technologies available. Additionally, they can streamline and refine the organization’s vision for the Web content management tool, therefore, maximizing the value of the final system.

An open source solution known as Drupal has become increasingly popular among organizations seeking an easy to use and powerful Web content management tool. Drupal implementations offer great flexibility, allowing non-technical staff members, who are the content experts, to take charge of the website domain, and leaving technical staff members to focus on more technical objectives.

The versatility of Drupal implementations allows organizations to interface with pre-existing content management systems and greatly improve overall efficiency. As a result, Drupal has a good reputation as a valuable web content management system. With Drupal, it becomes incredibly easy to update blog posts, press releases, photo galleries, video, and include search functions and e-commerce requirements on your website.

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Web Content Management Systems Improve Overall Efficiency

An increasing trend for organizations is to ensure an effective and efficient means to manage web content. While there are variations from one Web content management system to another, the overall gains in efficiency can ripple through an organization, alleviating technical staff members and placing control over Web content into the hands of the individuals most familiar with organizational Web objectives.

Web Content Management Systems Improve Overall Efficiency

Among the many types of Web content management systems is an open source project known as Drupal. Because of its flexibility and easy-to-use platform a well-deployed implementation of Drupal can be very valuable to an organization.

April, 2010 – – Many executives and decision makers know what they want when it comes to a Web content management system. Making the right decision for the organization requires investigating Drupal content management solutions and a variety of other products on the market.

For reduced risk and additional assurance for a successful implementation, it is advantageous to employ a content management consultant to help easily differentiate among the potential Web content management systems. An experienced content management consultant may provide a better value assessment than a traditional in-house selection team could.

After deciding to implement a Web content management system, the ability to assess the various systems on a level playing field is highly beneficial. This includes examining core functionality, customizability, and the potential integration capability with existing systems. Naturally, timelines for different phases of the project and cost of the entire project are important to consider as well.

An experienced content management consultant is excellent at not only placing the various attributes and benefits of different systems into perspective, but they are also exceptional at providing insight into viewing a Web content management system in ways that may otherwise go unnoticed. In other words, a professional consultant can help eliminate the sales pitch aspect of procuring a system and provide solid recommendations for value added efficiency.

The consultant’s level of experience with a broad range of content management solutions is important to consider when choosing a Web content management system. A consultant that is familiar with implementing and tailoring not only Drupal content management systems but a wide-range of content management solutions can help reduce any bias that might arise f r o m a consultant who is only familiar with one type of system.

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Web Content Management Solutions for the Modern Era

Sophisticated requirements demanded by organizations and the wide variety of web content management solutions on the market can create a puzzling problem for in-house personnel. This is due in part to the market differentiation of the various web content management systems and the inconsistent use of technical terms. As a result, content management consultants are typically called -in to assist in the selection process and then may be kept on to tailor and implement the resulting system.

Web Content Management Solutions for the Modern Era

Drupal content management systems (CMS) can fulfill many organizational needs. Its open source platform makes it readily customizable for a tight integration with other existing business systems. The Drupal CMS allows non-technical users to manage the web domain. Several organizations find this advantageous as it liberates IT personnel f r o m  acting as an intermediary among the content experts and the web presence.

Additionally, Drupal content management systems centralize organizational web processes while allowing multiple users to update multiple websites concurrently. This adds consistency while at the same time offering exceptional flexibility to fulfill web publishing objectives.

Similar to many other types of business systems, web content management solutions are only important to the organization if they provide value in terms of the organization’s goals. Determining which solution is the right fit for a given organization by only considering the out-of- box functionality may not lead to a satisfactory solution. However, it is often the case that some solutions, like the Drupal CMS, may be easily tailored to enhance the overall organizational workflow.

While organizations may have highly qualified IT personnel, it is often more beneficial to choose a third-party consultant that has extensive experience in tailoring and implementing a wide range of content management solutions. This choice can be extremely valuable to the organization as it can shorten the learning curve, ensure a robust and suitable solution, and guarantee a realistic and timely project schedule.

Web content management solutions like the Drupal content management systems are helping organizations take their web presence to the next level. Through the careful consideration of various products, organizations are able to tightly integrate pre-existing content management systems with a web content management system, greatly improving their overall market competitiveness.

Contact Details: DPCI is a content management system consulting business. It has a ten-year track record of helping diverse organizations acquire and implement web content management solutions, such as drupal cms, in a wide-range of industries. DPCI has the professional and technical requirements necessary for consulting, tailoring and completely implementing successful drupal content management systems.

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Web Content Management System with High Reliability

Content management is playing an increasingly important role for organizations. For some organizations it is strictly due to the rising importance of a reliable and effective web presence. Drupal is a web content management tool that offers an exceptionally easy to use platform that is both incredibly powerful and reliable. As a result, several organizations are choosing Drupal implementations for their web content management system.

With the power of Drupal implementations, organizations are able to place the web content management function in the hands of non-technical personnel. The result is a much more optimal situation. The web publishing responsibilities transition to the content experts while liberating IT personnel so they may focus on more IT related tasks.

Drupal is not the only open source web content management tool on the market; however, it is an excellent choice for many organizations. Determining what web content management system is going to be the most reliable for a given organization can be a monumental task. Understanding the right questions to ask of vendors and assessing their ability to fit one’s current and future needs can be surprisingly challenging, even for some of the best in-house IT personnel.

As a result, several organizations choose a content management consultant not only to ensure that they obtain the right web content management tool, but also to gain additional insight as to how to fully benefit from the implemented web content management system. An experienced content management consultant can assist in all or part of the implementation process.

Some organizations are able to tailor Drupal implementations with the assistance of a qualified consultant. Drupal’s popularity among organizations is partially attributed to its customizability. Incredible efficiency can be gained by reducing web publishing cycle time and through the integration of a web content management system with a pre-existing content management system.

With the assistance of a web content management system consultant, organizations are able to combine the power of their print media content management systems with the flexibility of Drupal web content management tools. The result is far greater efficiency and reliability in the organization’s web content work flow. The importance of a reliable web content management system is more easily realized with the assistance of a content management expert.

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Web Content Management System Applications Increase Website Management

With increasing demand for rich web content, several web content management systems have gained recognition in the market to assist organizations. Drupal content management is one of the more popular systems out there. This is due in part to this open source solution’s ease of use and powerful features. Through the deployment of Drupal, organizations are gaining increased market competitiveness.

As a full-featured web content management system, Drupal increases an organization’s ability to manage blog postings, photo galleries, press releases, video, searching and e-commerce. With a Drupal content management solution, spread out organizations are able to increase efficiency by allowing multiple users in multiple departments to post web content across multiple websites through the Drupal application. Organizations find the uncomplicated functionality for non-technical users to update and customize pre-configured templates to be incredibly valuable.

When it comes to implementing web content management systems, it is recommended that an organization seek the assistance of a content management consultant. This is especially true when one considers the need to migrate hundreds or thousands of web pages over to the new system. Web content management system consultants can greatly reduce the overall transition time to a new system and ensure the integrity of the migration.

Additionally, a web content management system consultant can be of great assistance in determining if a Drupal content management system is the right fit for the organization. This may be accomplished through the proper evaluation of technical requirements and administration of the request for proposals. Organizations often find that a qualified web content management system consultant is able to clarify the capabilities of the potentialweb content management systems by acting as an interpreter so each may be evaluated on a level playing field.

Oftentimes, an experienced professional’s insight can also result in increased organizational workflow. The combination of a Drupal content management solution and an experienced consultant can drastically change how an organization views content management. This is accomplished by the removal of pain-points and the addition of increased flexibility, control and integration of the web content management system.

Organizations find that by increasing the efficiency in which they manage web content that they are able to be more competitive in the marketplace. Drupal content management has helped many organizations accomplish their web content management goals. An experienced web content management system consultant can help determine if Drupal is the right solution for a particular organization.

DPCI understands that a reliable Web content management system helps to create competitive advantages in the marketplace. For the past 10 years, DPCI has acquired the professional and technical requirements necessary for consulting, tailoring and implementing a successful drupal content management system.

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Challenges And Solutions In Selecting A Digital Asset Management System – Digital asset management has become a center-stage issue for many organizations. With thousands of digital assets and oftentimes thousands of distribution channels, an effective and tightly integrated content management system has a strong correlation with an organization’s market competitiveness.

Challenges And Solutions In Selecting A Digital Asset Management System

Some organizations’ success relies on the support of a network of agencies and affiliates that are distributed around the world, which are responsible for promoting the products and services of that organization. The challenges that arise are many and may include the cataloging of photography and video as well as the quality assurance of consistent company branding strategies.

A digital asset management system may help in centralizing marketing efforts; however, new capabilities are often required in order to support growth. The growth may sustain a broader range of assets as well as increased flexibility for users.

A recommended course of action is to develop a content management system strategy that takes into consideration organizational needs and then matches the requirements with the appropriate vendor applications available. The concept is simple enough; however, the current state of digital asset management system products includes highly technical descriptions that can be difficult to put into layman’s terms or compare appropriately among vendors.

To compound the problem, it can be difficult to reduce the influence of vendor salesmanship when selecting a digital asset management package. As a result, several organizations choose to use a content management system consultant in order to more appropriately discern the right direction for their business. The consultant essentially bridges the gap between the vendor and the customer.

The greater the depth and breadth of knowledge of the content management consultant; including experience with web content management systems, multi-channel systems, work flow management systems, and digital asset management systems, the greater the opportunity is for the final product to meet or exceed the expectations of the organization.

The ultimate digital asset management strategy appropriately includes a request for proposal (RFP) process that is somewhat iterative. Oftentimes, proposals f r o m vendors use vendor-specific, verbose, and very technical descriptions of their products. It is up to the content management system consultant to assimilate the information, place it into layman’s terms, and normalize it for a more appropriate comparison.

This may entail additional clarification f r o m vendors to be presented in a normalized and summarized compilation for the most appropriate selection. Once the vendor finalists are distilled down, a choice can be made or a meeting can be held in order for the vendors to distinguish their products f r o m their competitors. The process helps to find the right vendor choice and assists in the determination of a more focused strategy.

Advantage in the marketplace. For the past 10 years, it has helped businesses in a wide-range of industries find the right digital asset management for them. DPCI has the professional and technical requirements necessary for consulting, providing, tailoring and completely implementing successful digital asset management system.

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Quest CE Promotes Mike Kufahl To Vice President – Client Relationship ManagementQuest CE Promotes Mike Kufahl To Vice President Client Relationship Management

Quest CE President and CEO Alan Krenke announced the promotion of Mike Kufahl to Vice President – Client Relationship Management.

We are very pleased to promote Mike in recognition of all that he has done for Quest,” Krenke said. “Mike has contrib¬uted greatly to the success of Quest, especially the client services area and has shown his com¬mitment to ensuring our clients receive the best and most professional treatment in the financial services industry.”

Kufahl joined Quest in March 2006 and acts as the company liaison for several key accounts. Prior to joining Quest, he worked as an Account Executive for Strong Funds in Milwaukee.

About Quest CE:
Quest CE offers customized continuing education and online compliance management programs to financial service firms across the country. With over 100 clients in the insurance, mutual fund, and banking industries, Quest has the resources and expertise necessary to create and administer successful training programs for organizations of all sizes.

For more information about Quest CE you may also contact Quest CE at 877-593-3366 or visit their website at

Via EPR Network
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