Management training has proved to be the most efficient and most effective tool in boosting productivity and increasing employee morale.
The biggest complaint that employees have about management today is that managers do not know what is going on. Too often workers complain that the manager really does not understand the company or what we do here. He or she knows nothing about the technology, the customers, the services we provide and everything else.
Management training programs can address this need by creating leaders and managers that understand the organization and what it does. Instead of hiring people just out of college and hoping they can learn the process; an organization can give its most knowledgeable and effective employees management training.
That way it can develop a cadre of leaders that really understand the industry. Many of the most effective organizations including UPS , Wal-Mart and the United States Marines Corps have intensive management training and leadership development programs. These organizations are successful because they spend time and effort on leadership development.
More importantly their leadership teams can rely upon their managers because the managers know the organization and its goals. They know that the manager on the floor can be trusted on to make the right decisions because she knows what is going on there.
Management training can increase employee morale because employees will be much more likely to listen to, respond to and pay attention somebody who rises from the ranks. No employee will ever respect or listen to a manager who does not know what he is talking about.
Yet, many organizations are full of such managers. In some situations, employees end up training the manager. That destroys the chain of command and makes both discipline and employee morale impossible.
Setting up a management training program as a part of a leadership development effort will pay off. In particular it will pay off in the form of managers that know the business and how to succeed in it.